Delivery Policy

Fresh produce, Last updated: June 2026

1. Delivery of fresh produce

PakMango.Com delivers fresh, perishable mangoes that require timely receipt and handling. Customers are responsible for ensuring that someone is available to receive the delivery on the scheduled delivery date, or that a suitable safe place is available at the delivery address.

2. Safe place delivery

If nobody is available to receive the parcel, our delivery partner may leave the parcel in a safe location at the delivery address where this is operationally possible and permitted by the carrier. Examples may include:

• Front porch
• Entrance area
• Reception area
• Other reasonably secure locations associated with the delivery address

The courier will use reasonable judgment when selecting a safe location.

3. Customer responsibility

By placing an order, you acknowledge that fresh mangoes are perishable goods and should be retrieved promptly after delivery. You are responsible for:

• Providing an accurate delivery address
• Ensuring access to the delivery location
• Collecting the parcel as soon as reasonably possible after delivery

4. Failed delivery

Where delivery cannot be completed because:

• the delivery address is incorrect;
• access to the property is unavailable;
• delivery instructions cannot be followed; or
• the customer cannot be contacted where required,

PakMango.Com does not offer a re-delivery service. Once a delivery attempt has been made or the parcel has been left at the delivery address in line with the courier's safe-place procedures, responsibility for the parcel transfers to the customer. Because mangoes are perishable, PakMango.Com may not be able to guarantee the quality of fruit that is not promptly retrieved.

5. Risk transfer

Risk in the goods transfers to the customer upon successful delivery to the delivery address, including delivery to a safe place recorded by the carrier in accordance with the delivery instructions and applicable carrier procedures.

6. Fresh produce limitation

Because mangoes are highly perishable products, PakMango.Com cannot accept responsibility for deterioration occurring after successful delivery has been completed and documented by the carrier. This does not affect any rights that customers may have under applicable UK consumer protection laws.

7. Checkout acceptance

Before completing an order, customers must confirm:

• I understand that PakMango.Com sells fresh, perishable produce and that I am responsible for ensuring that the delivery can be received or collected promptly after delivery.
• I authorize the courier to leave the parcel in a suitable safe place at my delivery address if nobody is available to receive it.

Your acceptance is recorded against your order with a timestamp and policy version for audit purposes.

8. Your statutory rights

Nothing in this policy excludes or limits any non-waivable rights you may have under UK consumer protection law, including (where applicable) rights in relation to goods that are not as described, not of satisfactory quality, or not fit for purpose. Serious quality issues are handled under our Refund & Complain Policy.

9. Contact

Email: info@pakmango.com
WhatsApp (preferred for images/video): +44 7359 873218